Your order has been confirmed but you received an Out of Stock email or SMS notification? We are sorry to inform you that this can indeed happen.
We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund (for pre-paid) the item even if your order was confirmed. You will then receive the SMS and email notification upon cancellation.
Unfortunately, at this point in time, we do not usually replenish our stocks once they are sold out. So grab them when you see them!
While we try our hardest to grant your exchange requests, unfortunately we cannot always guarantee 100% availability of your exchange item due to the following reasons:
1. Exchange request submitted via return slip - Item went out of stock by the time your original return item reaches back to our warehouse
2. Exchange request submitted via online returns form - Your original return item was returned beyond 3 days from the date exchange order is confirmed.
In such cases, we will proceed to refund you entirely via ZALORA Store Credit for the exchange request that is out of stock. You will receive an email notification from us once the refund is processed.