ZALORA does not provide any form of repair services. Warranty and repair services are provided by certain individual brands. Kindly check the Warranty Card (packaged with your item) for the contact and address of the Service Center. Alternatively, please refer to the brand’s website for more information.
Duration for repairs or replacement varies according to each brand. Any services fees and parts costs that are not covered by the given warranty will be charged to the customer. You may wish to contact the respective company’s customer support helplines for them to assist you better.
Should you require more assistance, please reach out to our friendly Customer Experience team at +60 2035 6622 (Monday - Sunday, 9am - 6pm) or drop us an email here for us to assist you better.