Don’t think your order is right for you? Don’t sweat it! ZALORA offers free and easy returns within 30 days after delivery – no questions asked! You can choose one of the following return options:
- Exchange your item for different size/color
More info HERE
- A full refund to your original payment mode or Store Credits
More info HERE
- Replacement for a wrong or defective item sent
More info HERE
Please also ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items HERE and the following conditions are met:
Want to know how long the return process would take? We've outlined the time frame for you HERE. For more information on how to return, click on either of the countries below:
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product.
Please note that items in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.
Refunds are typically issued via your preferred refund method indicated while filling up the Online Exchange and Return request or upon request through Customer Service. By default, the mode of refund is via ZALORA Store Credit. You can also choose to be refunded to your original payment method except for Cash on Delivery.
Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.
|Payment Method||Refund Method|
|Store Credit||Store Credit|
|Cash on Delivery||Store Credit|
|Bank Transfer||Store Credit|
|Credit/Debit Card||Store Credit|
|Online Banking||Store Credit|
For Bank Transfer refund option*, please ensure that the following details are provided completely and correctly:
- Bank Name :
- Account Number :
- Account Holder's Name as per NRIC/Passport :
- ZALORA reserves the rights to withhold any refunds if your original item have not reached our warehouse.
- If your exchange item is unavailable, we will proceed to refund you fully in store credit.
- Ensure that refund details given are correct and complete.
- Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.
- If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via store credits and your original payment method.
- Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
- We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.
- Any refunded store credit that is used on a new order (including exchange orders), can only be refunded as store credit - even if a different refund method is selected.