Don’t think your order is right for you? Don’t sweat it! ZALORA offers free and easy returns within 30 days (7 days for Pre-Loved items) after delivery – no questions asked!
You can choose one of the following return options:
Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items here.
- Returns Policy Checklist
The following is a quick returns policy checklist for your reference:
- Is the item within 30 days from the day you received it?
- Is the item in the same condition, unwashed, unworn, as when it first arrived?
- Are the tags intact and attached to the item?
- Is the item still in its original packaging?
- Have you completed the online return form?
- Is the item packed neatly and securely, together with the invoice (sold by Sellers' item ONLY), ready to be returned?
- The item remains in your care before it gets back to us. Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you are ready to make the return of your shopping back to us!
Click on the options below for further information:
- Exchange Eligibility
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product.
Please note that items in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.
- Refunds Process
Refunds are typically issued via your preferred refund method indicated while filling up the "Online Exchange and Return" request or upon request through Customer Service. You can choose to be refunded either via Store Credit or your original payment method (except for Cash on Delivery).
If you do not select a refund method when submitting your return request, you will automatically receive your refund as Store Credit.
Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.
- ZALORA reserves the rights to withhold any refunds if your original item has not reached our warehouse.
- Ensure that refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Store Credit.
- Exchanges are not allowed if the price difference is more than 20%.
- If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Store Credit and your original payment method.
- Exchange orders are only refundable via Store Credit.
- Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
- We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.
- Any refunded Store Credit that is used on a new order (including exchange orders), can only be refunded as Store Credit - even if a different refund method is selected.