Read on to find out more on what to do in the event that you haven't received a return slip or a return label.
- Missing Return Slip
In a step to becoming more environmentally friendly, we have stopped printing return slips for items "Sold by ZALORA".
However, if you're missing your Seller return slip, you may request for a copy from our friendly Customer Experience Team here.
- Missing Return Label
Not only do you have 30 days to return items that do not suit you, returns shipping fee is absolutely free of charge! However, a return label is necessary for returns in Malaysia.
In the event that you do not have a pre-paid shipping label with you, simply...
Returns via CollectCO
Create a new return label here. Simply print it out and attach it to your parcel!
Kindly note that CollectCo is only accessible in selected locations. You can find the nearest one to you by going here.
Returns via Pos Laju
Request for a return label from any Pos Laju counter and fill in the details as highlighted below. If you are asked to pay for the shipping fee by Pos Laju, simply forward the receipt to Customer Service here and we will refund back the amount.
Receiver's name & address:
Jade EServices (M) Sdn. Bhd. (ZALORA)
Blok A, MapleTree Logistics Park,
No. 14, Persiaran Perusahaan Seksyen 23,
40300 Shah Alam,