Misplaced your return slip or return label? Fear not! We've got your back.
Note: Click HERE to skip straight to 'Missing Return Label'.
MISSING RETURN SLIP
Return slips can be categorised by containing items either sold by:
For items sold by either ZALORA or ZALORA's external suppliers, you may download a copy of your return slip(s) via Desktop by following 2 simple steps!
- Go to 'My Account' > 'Orders & Tracking' > find the order number you want and click on 'View/edit order'.
- Download your return slip(s) by clicking on 'PRINT INVOICE'. Please note that this feature is only available for items that have been shipped and may download multiple files depending on the number of packages in your order.
If you're missing your return slip for Seller items or you do not have access to a desktop, you may request for a copy of your return slip from our friendly Customer Experience Team at 03 - 2035 6622 or drop us an email HERE.
Not only do you have 30 days to return items that do not suit you, returns shipping fee is absolutely free of charge! However, a return label is necessary for returns in Malaysia.
Returns via CollectCO
Create a new return label here. Simply print it out and attach it to your parcel!
Kindly note that, CollectCo is only accessible in selected locations. If you did not receive any CollectCo return label in your parcel, this service is likely unavailable in your area.
Returns via Pos Laju
Request for a return label from any Pos Laju counter and fill in the details as highlighted below.
Receiver's name & address:
Jade EServices (M) Sdn. Bhd. (ZALORA)
Blok A, MapleTree Logistics Park,
No. 14, Persiaran Perusahaan Seksyen 23,
40300 Shah Alam,