Misplaced your return slip or return label? Fear not! We've got your back.
Note: Click HERE to skip straight to 'Missing Return Label'.
MISSING RETURN SLIP
Return slips can be categorised by containing items either sold by:
For items sold by either ZALORA or ZALORA's external suppliers, you may download a copy of your return slip(s) via Desktop by following 2 simple steps!
- Go to 'My Account' > 'Orders & Tracking' > find the order number you want and click on 'View/edit order'.
- Download your return slip(s) by clicking on 'PRINT INVOICE'. Please note that this feature is only available for items that have been shipped and may download multiple files depending on the number of packages in your order.
If you're missing your return slip for Seller items or you do not have access to a desktop, you may request for a copy of your return slip from our friendly Customer Experience Team at 03 - 2035 6622 or drop us an email HERE.
Not only do you have 30 days to return items that do not suit you, returns shipping fee is absolutely free of charge! However, a return label is necessary.
Select your country and read on to find out how to enjoy free return shipping fee.
Please note that we do our best to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
To be entitled for free return shipping, a pre-paid return label is required. In the event that you do not have a pre-paid shipping label with you, simply...
Request for a return label from any Pos Laju counter and fill in the details as highlighted below.
Receiver's name & address:
Jade EServices (M) Sdn. Bhd. (ZALORA)
Blok A, MapleTree Logistics Park,
No. 14, Persiaran Perusahaan Seksyen 23,
40300 Shah Alam,
Create a new return label here. Simply print it out and attach it to your parcel!
Kindly note that, CollectCo is only accessible in selected locations. If you did not receive any CollectCo return label in your parcel, this service is likely unavailable in your area.
To be entitled for free shipping, a commercial invoice is required.
You may request for a copy of the commercial invoice through our online form HERE.
In the event that you are unable to generate the commercial invoice through the online form, no worries, our friendly Customer Experience Team will be able to provide you with a copy of the commercial invoice needed.
Simply get in touch with our team at 03-2035 6622 or drop us an email HERE.
Upon acquiring the commercial invoice, submit the return slip (tax invoice) and commercial invoice along with your parcel at one of the five Brunei Postal Services outlets. Click HERE to read more on how to return your parcel.