Read on to find out more on what to do in the event that you haven't received a return slip or a return label.
If you do not receive any return label and cannot access a CollectCo or PostCo outlet, proceed to return your parcel via Pos Laju as outlined below. We will refund the shipping fee!
However, please do not select the "express delivery" option as ZALORA will not bear the cost.
- Missing Return Slip
In a step to becoming more environmentally friendly, we have stopped printing return slips for items "Sold by ZALORA".
However, if you're missing your Seller return slip, you may request for a copy from our friendly Customer Experience Team here.
- Missing Return Label
Not only do you have 30 days (7 days for Pre-Loved items) to return items that do not suit you, but returns are also absolutely free of charge! However, a return label is necessary for returns in Malaysia.
In the event that you do not have a pre-paid shipping label with you, simply...
Return via PostCo
Book your return via PostCo here. You will then receive an e-mail and SMS with a link to a QR code. Simply head over to your selected PostCo Plus outlet and the agent will scan your QR code to print out a return label for you.
Kindly note that PostCo is only accessible within the Klang Valley. You can find the nearest one to you here.
Return via CollectCo
Create a new return label here. Simply print it out and attach it to your parcel!
Kindly note that CollectCo is only accessible in selected locations. You can find the nearest one to you by going here.
Return via Pos Laju
Self print your return label as outlined in Step 2 here, after submitting a return request as outlined in Step 1. Print the document on an A4 sheet of paper, both return labels will be printed (each will be A5 in size). Please note that only one return label can be used per order returned. Return labels cannot be re-used for multiple orders.
ALTERNATIVELYRequest for a return label from any Pos Laju counter and fill in the details as highlighted below. If you are asked to pay for the shipping fee by Pos Laju, simply forward the receipt to Customer Service here and we will refund back the amount.
Receiver's name & address:
Jade EServices (M) Sdn. Bhd. (ZALORA)
Blok A, MapleTree Logistics Park,
No. 14, Persiaran Perusahaan Seksyen 23,
40300 Shah Alam,
Return via Ninjavan
If you do not receive a Ninjavan return label, please proceed to return your items using either PostCo, CollectCo, or PosLaju. You will not be able to use Ninjavan as a returns courier or utilise the Grab return pick up service.