Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.
Kindly double check that the items you wish to return do not fall under this list.
- Beauty products
- e-Gift cards
- Lingerie sets (including women's shapewear and body shapers)
- Swimwear ***For Sold by ZALORA items, swimwear is only returnable with the original hygiene sticker, unless stated otherwise on the product page.
- Headphones and earphones
- Items Sold by Sellers (non-exchangeable but refundable)
- Items Sold by Tomei (non-returnable)
Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund / exchange.
As the list is non-exhaustive and may vary from time to time, you can always refer to the Product Page for your item's return / exchange eligibility.