Non-Exchangeable & Non-Refundable Items & Brands

Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.

1. Beauty products
2. Earrings
3. e-Gift cards
4. Handkerchiefs
5. Hosiery
6. Lingerie sets (including women's shapewear and body shapers)
7. Underpants
8. Socks
9. Swimwear ***For Sold by ZALORA items, swimwear is only returnable with the original hygiene sticker, unless stated otherwise on the product page.
10. Toiletries
11. Headphones and earphones
12. Items Sold by Sellers (non-exchangeable but refundable)
13. Items Sold by Tomei (non-returnable)

Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund / exchange.

As the list is non-exhaustive and may vary from time to time, you can always refer to the Product Page for your item's return / exchange eligibility.

1. Mobile App
    

   1. Go to your Product Page > Delivery & Returns tab as below:

      RETURNABLE

      

      NON-RETURNABLE

      

2. Desktop
    

   1. Go to your Product Page > Returns Policy tab as below:

      RETURNABLE

      

      NON-RETURNABLE