Non-Exchangeable & Non-Refundable Items & Brands

Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable.

Kindly double check that the items you wish to return do not fall under this list.

1. Beauty products
2. Earrings
3. e-Gift cards
4. Handkerchiefs
5. Hosiery
6. Lingerie sets (including women's shapewear and body shapers)
7. Underpants
8. Socks
9. Swimwear ***For Sold by ZALORA items, swimwear is only returnable with the original hygiene sticker
10. Toiletries
11. Headphones and earphones
12. Items Sold by Sellers (non-exchangeable but refundable)

Please note: If the returns team receives a non-returnable item, we will send back the item to the original shipping address without a refund/exchange.

As the list is non-exhaustive and may vary from time to time, you can always refer to your Product Page for your item's return/exchange eligibility.

1. Mobile App
    

   1. Go to your Product Page > Delivery & Returns tab as below:

      RETURNABLE

      

      NON-RETURNABLE

      

2. Desktop
    

   1. Go to your Product Page > Returns Policy tab as below:

      RETURNABLE

      

      NON-RETURNABLE