Third-party Sellers are independent retailers, boutiques, and brands. They have been carefully curated for quality and style, offering customers a wide array of fashion-forward products. Although we feature them on our website, these Sellers store and pack the items themselves. ZALORA simply facilitates in delivering these items to you.
However, please note that Seller items are currently NOT available in Brunei.
Items sold by Sellers can be easily identified by the line that reads: "Sold by (Sellers Name)".
- Mobile App
- Terms and Conditions for Seller orders
- 1. Seller items are refundable but strictly non-exchangeable.
- 2. If you have ordered items from more than one seller, you will receive a separate delivery from each one of them.
- 3. The same 30 days (7 days for Pre-loved items) returns policy applies for Seller items. For more information on how to return, click here.
- 4. Vouchers and promotional codes are not applicable on Seller products unless stated otherwise.
A Seller order goes through this journey:
Starting from the day you place your order, this is the expected time frame for delivery: