Want to return an item for exchange or refunds but not sure how long it will take? Fear not, we've compiled the different timings below!
TIME FRAME FOR RETURN ITEMS TO REACH ZALORA WAREHOUSE
After dropping off your return item at any Pos Laju, it might take up to 2 - 5 working days for it to arrive at our warehouse, according to Pos Laju. We advise to track your returns via Pos Laju e-tracker.
Once you drop off your parcel at a CollectCo centre, it might take up to 2 working days for your return parcel to reach our warehouse, according to CollectCo. We advise to track your returns via CollectCo e-tracker.
After dropping off your return item at one of the five Brunei Postal Services outlets listed below, it might take up to 14 working days for it to arrive at our warehouse, according to Brunei Postal Services.
- Belait - Jalan Makeron, Kuala Belait, KA1131
- Seria - Jalan Bunga Melor, Seria, KB1123
- Tutong - Pekan Tutong TA1314
- Bangar - Bangunan Pejabat Kerajaan, Pekan Bangar, PA1351
- Mail Processing Centre, Berakas - Pusat Memproses Surat dan Bungkusan Lapangan Terbang Lama, Berakas, BB3510
You can contact customer service to track your returns.
Upon arrival of your return item at our warehouse, our Quality Check team will take 1 - 2 working days to process your return. You will receive an email notification once your return is processed.
Want to know the time frame for exchange or refunds once your return item is processed? Click either one of the links below to find out more on our processing times.
Your new exchange item will be delivered within the same delivery time frame as previously listed in your order, once we receive your return parcel back at our warehouse. We will be sending you email notifications for each step in the process. Do keep a look out for it!
For more information on Delivery Times, you can go HERE.
Using the table below, see when you would receive your refund after your return item has been processed by our warehouse (or if you have cancelled your items online).
Please note that we are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date. Moreover, any refunded store credit that is used on a new order, can only be refunded as store credit - even if a different refund method is selected.
|Payment Method||Refund Method||Refund Initiation||Refund Processing|
|Store Credit||Store Credit||
2 Working Days
|Cash on Delivery||Store Credit||-|
It takes 3 - 5 working days for your refund to be reflected in your bank account.
|Bank Transfer||Store Credit||-|
|Bank Transfer*||It takes 3 - 5 working days for your refund to be reflected in your bank account.|
|PayPal||It takes 3 - 5 working days for the refund to appear in your PayPal balance or on your credit/debit card.|
|Credit/Debit Card||Store Credit||-|
It takes 3 - 5 working days for your refund to be reflected in your credit card account. However for some banks, it will only reflect in your next monthly statement.
|Online Banking||Store Credit||
|Online Banking||It takes 3 - 5 working days for your refund to be reflected in your bank account.|