While we take great steps with our delivery riders to ensure that your orders arrive damage-free, unforeseen circumstances can cause minimal damage to your packages.
If you would like to ensure extra protection for your orders, you can opt for additional packaging at RM7.90 per premium box. Our premium boxes are made from high-quality material and we encourage you to reuse them after you get your order!
Fun fact: We also use them to store loose items or display them at our desks at work!
This service is only available for shoes and other footwear sold by ZALORA. Sadly, this is not yet available for items sold by our partner sellers.
To add premium boxes to your order, visit your Bag or Checkout on desktop only and click on the box icon.
Please note that fees for additional packaging don't count towards minimum spend requirements and are non-refundable. If you're exchanging an item, please pack it together with the premium box and we will send your exchanged item in a new box!